This overall sounds like it makes sense and brings their billing into line with other providers.
But it's super confusingly written and presented. Why is this an essay with CAPITAL LETTERS to try to simplify things. It looks like they put in a ton of effort to make sure people aren't confused, but this doesn't seem like the thing to give people to ensure that they aren't confused.
Huh, to me it feels they just tried to emphasize the most important things, like your bill never being higher than the monthly price would be. Like, the opposite of what tech companies usually do.
But it's super confusingly written and presented. Why is this an essay with CAPITAL LETTERS to try to simplify things. It looks like they put in a ton of effort to make sure people aren't confused, but this doesn't seem like the thing to give people to ensure that they aren't confused.