Are there any studies estimating the cost of this kafakasque nightmare? End of the day users pay for this via higher premiums. I am sure doctor's offices also face something similar.
Not to mention Aphyr spent lots of (expensive) time on the other side. I think Anthem should have to compensate him for all the time that he had to waste.
Well the kicker here, is that the process is not inefficient. It's just efficient for someone other than your average person. If anything, for the people that care and can do something about it, the process is inefficient in the opposite direction -- it's not bleeding as much money from the consumer as it could be.