I've called Nintendo support and asked for a refund before. They said they don't allow refunds, but as a one-time exception they would refund my game. Others online have had this happen too. I think this must be an internal script they must have. You can refund a digital game, but only once ever.
You could try doing that for your Ubisoft game and see if it works.
Although, the refund came in the form of store money; my card didn't get anything back.
I've contacted Nintendo on the phone three times in the past and have received three full refunds for digital purchases and every time they said it was a one time thing, so that part is just a script the phone agent is required to say. They don't actually track or enforce it as the second and third times there was no mention of my previous refunds.
That seems very shortsighted. I would stop buying titles if I only ever got one return. Particularly in this case where the thing doesn’t even work out of the box. In fact I’d say it’s a good reason to avoid the platform entirely.
I agree, it is a good reason. At least if you buy it physically, e.g., at Walmart, you can get a refund, or resell the game if not. It's a less risky purchase if you buy it physically.
You could try doing that for your Ubisoft game and see if it works.
Although, the refund came in the form of store money; my card didn't get anything back.