If it isn't a K-cup, it probably isn't fresh enough. Also, the place I just left had awful coffee. It was so bad that once when a coworker cleaned the grime that built up in the coffee pot for the past few years of use, it made the coffee taste worse. When grime is the only thing making the coffee better, you need to get better coffee.
No, people will still complain. At Google, we have Stumptown, Intelligentsia, and Gorilla coffee. People complain that the coffee is not fresh enough (unused coffee is only thrown away every 14 days), that the blends purchased are not acceptable (blended coffee is evil, donchaknow), and that the full-auto single-serving coffee machines tend to retain dust from the past user and hence mix a tiny bit of Blend A with Blend B.
(I've personally complained about how some of the espresso tampers are not heavy enough, and how the Barista station closes at 3:55 instead of 4:00. If you give a moose a muffin...)
