Can't believe I had to scroll this much to find someone mentioning how good this is in Switzerland (where the implementations trust the customer) vs other countries (where you have to weight everything).
I scan everything beforehand with their device, then head to the self-checkout with a shopping cart full of items (already put into bags), I scan the QR code there and I pay. Done.
The whole operation is like 20 seconds max, and it's how it should be.
Using self checkout in the UK, US or in Italy is a nightmare. First
of all, they don't trust you by default so you have to weight everything (this operation takes on average 10s per item). Half of the time the systems are broken (in terms of UX) and you need to do things in a specific order (e.g: you can't scan a rewards card with the other items - you have to do it BEFORE even starting to scan the products).
I scan everything beforehand with their device, then head to the self-checkout with a shopping cart full of items (already put into bags), I scan the QR code there and I pay. Done.
The whole operation is like 20 seconds max, and it's how it should be.
Using self checkout in the UK, US or in Italy is a nightmare. First of all, they don't trust you by default so you have to weight everything (this operation takes on average 10s per item). Half of the time the systems are broken (in terms of UX) and you need to do things in a specific order (e.g: you can't scan a rewards card with the other items - you have to do it BEFORE even starting to scan the products).