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Might be a bit of a wording thing, because I think I got it very differently than you.

To me, that sounds like "you can't design for a higher cognitive load than what your team can absorb" - and not "try to optimize the cognitive load dor the maximum your team can absorb".




It sounds like it should have been worded like, "Minimize cognitive load to maximize team effectiveness"

The original wording sounds like could go both ways, so I understand why the person you're responding to sees it that way.




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