While I generally agree with you, that data isn’t very conclusive.
JD powers also need to be read carefully to not put all problems in the same basket. Malfunctioning engine vs “Bluetooth pairing was laggy with my 8 year old android phone” can be counted in same basket if you don’t look carefully.
This brings us to the next thing which is that both expectation and complexity on todays cars are thousand times higher than 20 years ago, both from customers and emission agencies. Given that, it’s amazing how well they still work. Often better than older models.
This puts cars in its own exceptional category that is much more difficult to compare. Where’s a freakin juicer, a ballpoint pen or a pair of gloves has no additional expectations today compared to 1940. They just got worse.
While I generally agree with you, that data isn’t very conclusive.
JD powers also need to be read carefully to not put all problems in the same basket. Malfunctioning engine vs “Bluetooth pairing was laggy with my 8 year old android phone” can be counted in same basket if you don’t look carefully.
This brings us to the next thing which is that both expectation and complexity on todays cars are thousand times higher than 20 years ago, both from customers and emission agencies. Given that, it’s amazing how well they still work. Often better than older models.
This puts cars in its own exceptional category that is much more difficult to compare. Where’s a freakin juicer, a ballpoint pen or a pair of gloves has no additional expectations today compared to 1940. They just got worse.