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If it was actually rare, wouldn't Google have nothing to lose by offering the safety blanket of real-live support (even if paid per-incident)?



You can already get paid support.. by having an Apps account. This gets you access to an actual support line for emergency issues like, say, being unable to log in.

Not to mention a pretty reasonable SLA. At $50 a year, it's quite nice to have.


Too bad I can't do that for the @gmail account I've been using.




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