I fully, fully concur with the experience as a user. Sadly that's irrelevant to their financials - first of all this is now what, 5% of their revenue stream?
And despite the shittiness, even that 5% is doing great because their audience is now billions of mostly computer-illiterate people, who don't even have an opinion on the technical merits, the performance, the bugginess, the snooping, the feature gap, etc etc etc.
The opinion of few million geeks who are mostly not using Windows anyway (or whose only contacts with anything Microsoft are due to their employers' choice of platform) doesn't ultimately matter much, Microsoft knows it, and they have no reason to change direction despite our frustration. Some better privacy law could nudge them, anything short of a legal directive won't go far.
And despite the shittiness, even that 5% is doing great because their audience is now billions of mostly computer-illiterate people, who don't even have an opinion on the technical merits, the performance, the bugginess, the snooping, the feature gap, etc etc etc.
The opinion of few million geeks who are mostly not using Windows anyway (or whose only contacts with anything Microsoft are due to their employers' choice of platform) doesn't ultimately matter much, Microsoft knows it, and they have no reason to change direction despite our frustration. Some better privacy law could nudge them, anything short of a legal directive won't go far.