I purchase from Best Buy because of the no-interest deals they have with their credit cards. It's convenient when I want something now, and know that I'll have an extra few injections of extra cash coming in the next couple of months to support it.
Regarding customer service, I had a great experience at a Chicago store. I just bought the 11" Air and decided it was too small for me, so I took it back with the intention of upgrading to the 13". I was waiting in line to exchange, when they noticed I was exchanging a MacBook and they whisked me off to a separate area to complete the exchange, saving me about 15 minutes of waiting time.
With regards to pushing their warranty's, I think they asked me once and then let it go.
I agree that some of their stuff is overpriced, and they could improve their sales workflow with tablets or whatever, but my experiences don't reflect the negative ones I'm reading about here.
Regarding customer service, I had a great experience at a Chicago store. I just bought the 11" Air and decided it was too small for me, so I took it back with the intention of upgrading to the 13". I was waiting in line to exchange, when they noticed I was exchanging a MacBook and they whisked me off to a separate area to complete the exchange, saving me about 15 minutes of waiting time.
With regards to pushing their warranty's, I think they asked me once and then let it go.
I agree that some of their stuff is overpriced, and they could improve their sales workflow with tablets or whatever, but my experiences don't reflect the negative ones I'm reading about here.