> I say this as a huge fan of GPT, but it's amazing to me how terrible of a company OpenAI is and how quickly we've all latched onto their absolutely terrible platform.
Your example is clearly not acceptable, but I can see reasons for it.
OpenAI apparently was somewhere between "I can't see people finding this useful" and "I guess" when deciding on releasing ChatGPT at all in the first place.
If that's the case, I doubt they were envisioning a flood of users, who needed a customer support person to handle their case. They have to spin-up an entire division to handle all of this. And I'm sure some of the use-cases are going to get into complex technical issues that might be hard to train people for.
They can no longer remain a heads-down company full of engineers working on AI.
I'm not excusing it, but I can see why things like your situation might occur. Although 6 months for a response is obviously ridiculous. If you are paying them a significant amount of money, and it is impacting your business, then that's all on OpenAI to fix ASAP.
Your example is clearly not acceptable, but I can see reasons for it.
OpenAI apparently was somewhere between "I can't see people finding this useful" and "I guess" when deciding on releasing ChatGPT at all in the first place.
If that's the case, I doubt they were envisioning a flood of users, who needed a customer support person to handle their case. They have to spin-up an entire division to handle all of this. And I'm sure some of the use-cases are going to get into complex technical issues that might be hard to train people for.
They can no longer remain a heads-down company full of engineers working on AI.
I'm not excusing it, but I can see why things like your situation might occur. Although 6 months for a response is obviously ridiculous. If you are paying them a significant amount of money, and it is impacting your business, then that's all on OpenAI to fix ASAP.