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I follow cloudflare closely and we use them at work. I agree with your statement :)

Their support is superbe, but it takes a while to access.

The only time we needed them, the chat option seemed relatively quick.

+ they pointed us to a tls connect issue at Azure with a very detailed analysis of why.

Thing is. If you see a cloudflare error page, it's probably you're hosting provider and not cloudflare...




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