The automated outbound mails are mail like "you have a new trouble ticket, please login to your personal area" (maybe because they forgot to send us some documents)
They dont have to reply to the mail, they have to login and reply via the troubleticketing system, eventually uploading attachments.
if you set the from address as you suggest, but you dont have a fully integrated (mail/web etc..) ticketing system, you end up with a mess (part on the web part on the mail account).
if you set the from address as you suggest, but you dont have a fully integrated (mail/web etc..) ticketing system, you end up with a mess (part on the web part on the mail account).