>Companies have a very strong incentive to ensure their products are supported long terms and work well.
I would say that's not quite accurate. They have only one incentive: profit.
Long term supported products are one way of getting money, but it's most definitely not the only way. Many times it's not the most profitable one either.
Companies don't make shitty decisions because they are scheming on how to screw customers up. They do it because when push comes to shove, only profit matters.
One guy will plot a chart saying if we screw customers this way (with pretty words, of course) we can get X% more profit. Then they get promoted and this cycle repeats itself. Or a pandemic hits and suddenly your margins decrease drastically. Now screwing the customer is back on the table.
Unless your company only plans to be running for a few years, those are not as rare as we may think.
I would say that's not quite accurate. They have only one incentive: profit.
Long term supported products are one way of getting money, but it's most definitely not the only way. Many times it's not the most profitable one either.
Companies don't make shitty decisions because they are scheming on how to screw customers up. They do it because when push comes to shove, only profit matters.
One guy will plot a chart saying if we screw customers this way (with pretty words, of course) we can get X% more profit. Then they get promoted and this cycle repeats itself. Or a pandemic hits and suddenly your margins decrease drastically. Now screwing the customer is back on the table.
Unless your company only plans to be running for a few years, those are not as rare as we may think.