That is part of the reason why I am here in HN. I am pretty down to earth and willing to talk with anyone about IP metadata.
Our business approach is that we will come to you before you come to us. Whenever people complain about something related to IP data, I will just reach out to them and verify that we provide good data. Our support team is extremely responsive. We also have a community where we walk through users about IP metadata. I am super active on HN, Reddit and Twitter.
The challenge for me is usually that we will tell people, "We are providing good geolocation data for you, but the service that provides geolocation data to the service you are complaining about is not using our data. Our hands are tied." I have reached out to bigger corporations and streaming services to say, "You are providing bad data to your customers. I am not even trying to sell you something. Even using our free database could lead you to better results." But I have not heard from them yet. It is frustrating to me as it is for the person with bad IP data.
IP geolocation is never going to be absolutely accurate or precise. We understand that completely. Aside from continuously investing in improving our data from a product standpoint, we also take a very human approach of trying to fix every geolocation complaint one by one.
Our business approach is that we will come to you before you come to us. Whenever people complain about something related to IP data, I will just reach out to them and verify that we provide good data. Our support team is extremely responsive. We also have a community where we walk through users about IP metadata. I am super active on HN, Reddit and Twitter.
The challenge for me is usually that we will tell people, "We are providing good geolocation data for you, but the service that provides geolocation data to the service you are complaining about is not using our data. Our hands are tied." I have reached out to bigger corporations and streaming services to say, "You are providing bad data to your customers. I am not even trying to sell you something. Even using our free database could lead you to better results." But I have not heard from them yet. It is frustrating to me as it is for the person with bad IP data.
IP geolocation is never going to be absolutely accurate or precise. We understand that completely. Aside from continuously investing in improving our data from a product standpoint, we also take a very human approach of trying to fix every geolocation complaint one by one.