I’m all for using a private accountant to handle taxes, but boy does TurboTax shit the bed on anything more complicated than a 1099.
Sold a house and had a disbursement from an LLC this past year and TurboTax was under the impression we owed capital gains and a massive penalty. We opted in to their tax expert add on, a nice woman with twelve (12) years of expert experience! She also claimed we owed capital gains and her source for this statement was a blogspam link to a Myrtle Beach real estate agent detail how taxes work for OUT-of-staters. Not a factor for a lifelong resident and in any case I was shocked and appalled that this so-called expert cited me a f*cking WordPress blog for taxation resulting in a steep 5-figure sum being due.
Our new, beloved, local accountant has our taxes done in an afternoon and we saw a nice refund this year (God bless the child tax credits.)
So while Intuit may have a theoretical incentive they sure seem to be a lot more of a Comcast duty of care.
Yeah, they should have a membership to NATP so they can ask questions to a pool of actual experts if they don't already know the answer. Tax professionals in the US just want to bill as much as possible and get the return out the door as fast as possible. All of their business is compressed into three months out of the year.
I worked in a tax prep business my family had for over 40 years. We fixed CPA trainwrecks and H&R Block Block/Jackson Hewitt knightmares for a living. Constantly batting down customer scams in the process.
Sold a house and had a disbursement from an LLC this past year and TurboTax was under the impression we owed capital gains and a massive penalty. We opted in to their tax expert add on, a nice woman with twelve (12) years of expert experience! She also claimed we owed capital gains and her source for this statement was a blogspam link to a Myrtle Beach real estate agent detail how taxes work for OUT-of-staters. Not a factor for a lifelong resident and in any case I was shocked and appalled that this so-called expert cited me a f*cking WordPress blog for taxation resulting in a steep 5-figure sum being due.
Our new, beloved, local accountant has our taxes done in an afternoon and we saw a nice refund this year (God bless the child tax credits.)
So while Intuit may have a theoretical incentive they sure seem to be a lot more of a Comcast duty of care.