It is absolutely incredible to me the number of people in professional roles who cannot read and write coherently, even when English is their native language.
I cannot tell you how many meetings I've had where someone told me I "wasn't communicating clearly" and I asked them to read the unclear message back to me so I could understand what would make it clearer for them.
And then I find out they can't read, at least not fluently. They either skip key words altogether or mistake them for other words.
I'm convinced fewer than half of American adults could read a random book out loud, fluidly, without preparation.
Only 12.5% of the population scores in the levels 4 or 5 (they had to group them together because there were so few is my guess). This is a disgrace. There's no reason why every adult should not be able to read proficiently. We are talking about reading, not some obscure skill.
I wonder what these figures would be in Cuba. From what I remember reading, they were much higher because of widespread literacy campaigns.
> Only 12.5% of the population scores in the levels 4 or 5 (they had to group them together because there were so few is my guess)
The reason they did that is called out in endnote 3, "This analysis combines the top two proficiency levels
(Levels 4 and 5), following the OECD’s reporting convention
(OECD 2013), because across all participating countries, no
more than 2 percent of adults reached Level 5."
Most of my experience is in customer-facing roles, and I would argue that reading a customer email chain where they try to describe what is happening, sometimes with pictures, requires level 4 understanding.
You often end up with multiple documents (several emails, pictures, logs). There's often competing information (customers are speculating about what's wrong, but they likely include lots of other information because they don't actually know). And you definitely need background knowledge about the product.
Add in translating that into a bug report for the engineering team? A successful high-level customer support agent needs level 5 reading ability.
But my experience asking questions of my teammates in the company Slack channels tells me very few of them are even actually at level 3.
I cannot tell you how many meetings I've had where someone told me I "wasn't communicating clearly" and I asked them to read the unclear message back to me so I could understand what would make it clearer for them.
And then I find out they can't read, at least not fluently. They either skip key words altogether or mistake them for other words.
I'm convinced fewer than half of American adults could read a random book out loud, fluidly, without preparation.