1. It doesn't matter what are the terms and conditions for this particular application, it's a topic that touches every delivery app and most give you the option to request delivery at your door and have drivers not respect it.
2. If they don't like the game they should stop playing it. If it's not worth it for them to do deliveries where they actually have to deliver, then they can look for a job that is more worth their time.
Of course it is relevant, it is what this thread is discussing.
You could say the same about anyone being underpaid or treated poorly; this is what regulation is for. These people are trying to make a living and not everyone has good job opportunities available to them.
Cite? The article seems to clearly state otherwise:
> ...representatives from both companies told Rest of World, their rules already require delivery workers to only go as far as a street-level point of contact, from which customers are asked to collect their meals.
It's a 17% theft if the delivery driver doesn't come up.