A fair few nice-to-haves get hidden amongst the must-have lists too, just to make matters worse. This is how you end up with a product that has features literally no one ends up making much use of.
Also if someone particularly wants a piece of software for their role they may try sell it to the rest of the business with ideas of what it can do more generally. This is why kitchen sink products sometimes do well (but ultimately make no one happy as they don't do anything perfectly while trying to do everything well enough to claim it is supported).
Also if someone particularly wants a piece of software for their role they may try sell it to the rest of the business with ideas of what it can do more generally. This is why kitchen sink products sometimes do well (but ultimately make no one happy as they don't do anything perfectly while trying to do everything well enough to claim it is supported).