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From https://stripe.com/legal/restricted-businesses

Looks like there's a bunch of stuff that might opinably fit, depending on who those 10 clients were or what your company does.

- Regulated industries such as: Financial products and services / Investment and brokerage services - Money transmitters, currency exchange services and other money services businesses - Neobanks / challenger banks - Other financial institutions - Credit card and identity theft protection services - Other age restricted goods or services - Virtual and cryptocurrencies, non-fungible tokens (NFTs), and mining services - Sale of stored value or credits maintained, accepted and issued by anyone other than the seller - Businesses where sellers get their revenue both from selling items and from signing up new sellers - When you sign up for Stripe Issuing, you share with Stripe the location of your business, the physical address of your beneficial owners, and the jurisdiction in which your business is registered. Stripe requires that the physical location of your business, its jurisdiction of registration, and the physical address of at least one of your beneficial owners all match. Furthermore, you must use Issuing cards primarily in the same jurisdiction - Use of Stripe's services for any dealings, engagement, or sale of goods/services linked directly or indirectly with jurisdictions Stripe has deemed high risk, such as Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk Regions, or persons Stripe has deemed high risk, such as those individuals or entities named to a restricted person or party list of the U.S., United Kingdom, European Union or United Nations, including the sanctions lists maintained by the U.S. Office of Foreign Assets Control or the Denied Persons List or Entity List maintained by the U.S. Department of Commerce, is prohibited. Additionally, it is prohibited to use Stripe's products and services to directly or indirectly export, reexport, sell, or supply accounting, trust and corporate formation, management consulting services, architecture services or engineering services to any person located in Russia. Further, it is prohibited to use Stripe’s products and services directly or indirectly related to any goods prohibited by law (e.g. luxury goods) from Russia.

From a cursory search of email, name, company... I find it plausible that something above might've matched. Or maybe it's a matter of who those 10 clients were, and where they're located. Iran? Cuba? Crimea? Russia? That might do it.

Maybe your competitor also matches, which might be ground for -- if Stripe doesn't want that kind of business on their platform -- for shooting them off, too.

Or maybe it's not a matter of the business type, but of where the clients reside.

Unfortunately only Stripe could help here. :/




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