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I call this the definition of done.

It’s when my kids think they’re done with breakfast but haven’t washed their hands.

It’s when a PM is done with a feature when it’s deployed to production but its success hasn’t been measured.

It’s when I’m done with writing a blog post but haven’t proofread it.

Defining done and having stakeholders agree on the definition is how we move forward. Without that, the entropy of work trends to empty busyness.




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