A customer will use your chatbot because your website's UI is confusing. They want to get some info and they can't figure out how to. Before we would use google for this: service name + phone number, or service name + cancel subscription.
9 out of 10 the website doesn't want to give their phone number easily or cancel your subscription. Unless you want customers to perform those actions that you are hiding in the first place, what's the Chatbot for again?
Note: I worked in the chatbot frenzy and had to let several clients there wasn't much we could do unless they were willing to actually help customers.
9 out of 10 the website doesn't want to give their phone number easily or cancel your subscription. Unless you want customers to perform those actions that you are hiding in the first place, what's the Chatbot for again?
Note: I worked in the chatbot frenzy and had to let several clients there wasn't much we could do unless they were willing to actually help customers.