It's because not everyone can be as gifted as you.
I think the (arguably very prototypical) implementation is not what's interesting here. It's the concept itself. Natural language may soon become the default interface for most of the computing people do on a day to day basis, and tools like these will make it easier to create new applications in this space.
I'm gonna love trying to figure out what query gets the support chatbot to pair me with an actual human so that I can solve something that's off script
I think the (arguably very prototypical) implementation is not what's interesting here. It's the concept itself. Natural language may soon become the default interface for most of the computing people do on a day to day basis, and tools like these will make it easier to create new applications in this space.