Windows is about 66% of our customers, macOS about 33%, Linux about 1%. On Windows we currently only test on x64 for Windows 10 and Widows 11. On macOS we test 4 configurations. Each Windows configuration we test is 33% of our users. Each macOS configuration about 8%. Linux is starting at 1%, and previously we tested only one configuration, which was already 8x more costly than macOS. But there were a lot of complaints from people using other distros / versions, which resulted in anger, bad reviews, claims that we don't understand Linux...
To get reasonable coverage of the Linux desktop landscape, we'd need to test probably 20+ different configurations, meaning each of them would cover about 0.05% of our customers. The QA tests take multiple hours to run through. That makes supporting a Linux user a staggering 160x more expensive than supporting a macOS user, and 660x more expensive than supporting a Windows user.
Again, you need either a giant user base, or a disproportionate number on Linux (which is the opposite of true in pro-audio) to even hit break-even on Linux users.
Windows is about 66% of our customers, macOS about 33%, Linux about 1%. On Windows we currently only test on x64 for Windows 10 and Widows 11. On macOS we test 4 configurations. Each Windows configuration we test is 33% of our users. Each macOS configuration about 8%. Linux is starting at 1%, and previously we tested only one configuration, which was already 8x more costly than macOS. But there were a lot of complaints from people using other distros / versions, which resulted in anger, bad reviews, claims that we don't understand Linux...
To get reasonable coverage of the Linux desktop landscape, we'd need to test probably 20+ different configurations, meaning each of them would cover about 0.05% of our customers. The QA tests take multiple hours to run through. That makes supporting a Linux user a staggering 160x more expensive than supporting a macOS user, and 660x more expensive than supporting a Windows user.
Again, you need either a giant user base, or a disproportionate number on Linux (which is the opposite of true in pro-audio) to even hit break-even on Linux users.