Alright fine. Twilio has largely saturated the communications space. You can now send an API request for a phone call, SMS message, and WhatsApp notification in a lot of countries.
If you were calling the shots, what would your next growth move be? What should Twilio expand into?
> Catastrophizing – Giving greater weight to the worst possible outcome, however unlikely, or experiencing a situation as unbearable or impossible when it is just uncomfortable.
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Hopefully it goes without saying that talking about elderly people falling and dying due to a supposed spam text originating from Twilio is...a bit farfetched...
My grandpa had a pulse-dialing phone (aka rotary dialing) and he was strongly against learning how to use a different type of phone. I tried to have him use a cordless phone but he strongly refused.
So each time the phone rang the guy had to stand up, then slowly walk to the phone and answer. He did fall a few times as he got older.
That was not his cause of death but I can imagine that if you call enough people for long enough as those robocallers do it is not hard to imagine it happening kind of often. A lot of older people have no idea how to use a smartphone and new technology is particularly hostile to them (small fonts by default, complex menus, tech jargon, etc.)
As robocalls became more frequent he was really pissed off at the situation.
Just call your grandparents and ask them what they think of robocalls.
If you were calling the shots, what would your next growth move be? What should Twilio expand into?