> The simple truth is that people die everyday and dealing with this stuff is normal for most any institution of note.
Correct. The problem is, the tech SaaS companies like Google, which increasingly become critical to people's day-to-day life, are not "institutions of note", and in fact they do their damned best to avoid and weasel out of "dealing with this stuff", or account recovery support in general (or any support "that doesn't scale").
Maybe in a decade or two, when enough bereaved families (and people just breaking their phones at a bad moment) will end up cut off from important assets because of a broken/nonexistent account recovery process, that the public pressure will mount and tech companies will be forced by law to actually provide support.
Correct. The problem is, the tech SaaS companies like Google, which increasingly become critical to people's day-to-day life, are not "institutions of note", and in fact they do their damned best to avoid and weasel out of "dealing with this stuff", or account recovery support in general (or any support "that doesn't scale").
Maybe in a decade or two, when enough bereaved families (and people just breaking their phones at a bad moment) will end up cut off from important assets because of a broken/nonexistent account recovery process, that the public pressure will mount and tech companies will be forced by law to actually provide support.