My interactions with it as a patient have been quite good. Both my previous provider and current provider use it. All the doctors are trained on it, as well as all the staff. It makes all sorts of things quite simple, for example tranferring all my records from my previous provider to my current one was one click by my doctor. later, we could review my medical imagery in the office as needed.
From what I understand, getting to that point required a huge amount of effort on the provider's part (many thousands of hours of contractors configuring systems deep in the bowels of hospitals or data centers). But that's not surprising: anything regarding health and IT in the US eventually grows to consume our entire economy.
Same here. The hospital that my current doctors work for is on an Epic system. From the patient POV, it's quite good. Very easy to figure out where to find stuff. I've seen far, far worse UIs.
From what I understand, getting to that point required a huge amount of effort on the provider's part (many thousands of hours of contractors configuring systems deep in the bowels of hospitals or data centers). But that's not surprising: anything regarding health and IT in the US eventually grows to consume our entire economy.