The people are stubborn and many have had experiences with subpar enterprise software. If they are billing clients, any additional step in software is akin to a national tragedy to them. They will complain something is "broken" if it doesn't fit their mental model of what a software should be before trying anything new.
The people are stubborn and many have had experiences with subpar enterprise software. If they are billing clients, any additional step in software is akin to a national tragedy to them. They will complain something is "broken" if it doesn't fit their mental model of what a software should be before trying anything new.