As a professional laundry engineer, I second this notion. If I'd buy Miele for our 24/7 80ton/month laundry plant, - I'd expect it (with tech on site) to start breaking up on start of 3rd year. With every other brand they start by start of 2nd year. The problem with them isn't the price (5x the usual) but how they lock up every little replacement part and force you to pay for service for everything.