One would be crazy to keep their passwords and 2FA with a company, which does not provide customer service (unless you pay for Google One, which still doesn't cover all of Google)! I know, it's bad to store both passwords and OTPs in one place, but 1Password does this for me smoothly, and I trust time orders of magnitude more than Google, so, no, Google, you're too late to the party, plus, you need to regain our trust, which seems impossible at this point!
Except for Microsoft’s. It took me twenty minutes of trying to realize that they have their own non-standard QR codes, and that I had to click “use another authenticator app” to get a standard one.
Personally I would be a little weirded out if a customer service rep could access my account over the phone, especially in an account recovery situation where "I lost credentials oops".
But not having a way to get in touch with actual human support makes it harder to trust a company (sure, there are more reasons to not trust Google, but lack of tangible support is subtractive to the totality of their trust).
