Just an FYI here: Google's community support forums aren't well named as their intended purpose is for users to answer other user's questions. For the community to support each other.
For actual support you need a paid account to reach out to.
You could argue that it's badly named and should just be called Google's community forum instead, which is what it really is.
Have you seen answers.Microsoft.com, the most useless support community on the internet full of „independent advisors“ aka Microsoft simps just sending links to irrelevant documentation?
While we're at it, have you seen the Apple ones? 3 year old threads with 100 messages of people saying 'I have this same issue' and zero response from Apple.
Some examples of the subjects of these threads:
- SD Card readers in original M1 Macbook Pro not working
- Bluetooth headphones balance getting messed up randomly (so old someone created an application to automatically center balance)
- Specific Intel Macbooks crashing after using a Thunderbolt dock exactly twice.
All of them with no response from Apple at all and no fixes in sight.
Very fair replies. I didn't mean to call out Google + fans of Google in particular, but rather "Bigco"s and fans thereof in general.
Out of all of them I guess I'm more disappointed in Apple because they have cultivated this aura of superior UX (so that emphasis on UX should extend to when people have problems).. but then again it's largely just an aura.
For actual support you need a paid account to reach out to.
You could argue that it's badly named and should just be called Google's community forum instead, which is what it really is.