At what point is a situation so convoluted that it can be considered an edge case? Because this story seems like it would qualify! Not only did someone's bank account number change without intervention but it seems Apple also got something wrong about the purchase on two different occasions (saying OP bought an iphone, not a macbook and applying the trade-in to their card without confirmation)...I take your point. But, wow.
Im frankly surprised AC works this way, all of my interactions with AC support and Apple makesit seem like one wants nothing to do with the other.
> did someone's bank account number change without intervention
Their bank account number changed for reasons unrelated to Apple. That caused their Apple Card monthly payment to fail. Which caused their payments to Apple, for subscriptions and a trade-in, to fail. So Apple cancelled their subscriptions.
Agree the support communication on iPhone versus MacBook is imprecise. But nothing indicates Apple acted improperly or in a manner they wouldn't with anyone else failing to pay for their services.
> At what point is a situation so convoluted that it can be considered an edge case?
People have edge cases all the time! Failing gracefully in edge cases is a critical feature for anything that's so deeply wired into your life like a payment processor or a cloud account!
Im frankly surprised AC works this way, all of my interactions with AC support and Apple makesit seem like one wants nothing to do with the other.