I had their non-SMS Symantec 2FA set up a couple years back, but turned it off cause I couldn't figure out how to disable the SMS fallback. Every time I got a new device and wanted to set up the Symantec TOTP generator they would just send me a SMS for validation. So I just told them to turn off the Symantec part.
Maybe they've changed their policy since then. But when you call to get set up on a new device, how do they verify your identity now if you don't have SMS fallback?
Maybe they've changed their policy since then. But when you call to get set up on a new device, how do they verify your identity now if you don't have SMS fallback?