It's odd to me that Apple has never offered a 24h turnaround (or cross ship) higher tier support package. This was a hold up for businesses using Apple machines for a long time. I guess enough employees started requesting Apple machines eventually getting businesses to offer them anyway.
> It's odd to me that Apple has never offered a 24h turnaround (or cross ship) higher tier support package.
They used to have an even more exotic AppleCare tier than that for Xserve customers - onsite hardware support within 4 hours if you had a problem during the business day. I don’t remember exactly how much it cost but I want to say it was less than $500.
They offer “express replacements” with applecare, I did it for my broken ipad. They overnighted me a new one and I sent the old one back to them in the included box/label.
