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Thank you for that reminder.

This cut now sounds very deep indeed. It seems not at all the same as trimming against "overhiring" nor about mispredictions of growth, but instead perhaps a more fundamental concern about the health of the company.




> fundamental concern about the health of the company

Although Twilio has never turned a profit, they've cornered the "SMS via API" market and could theoretically start to turn one at any point.


> they've cornered the "SMS via API" market

This is not true, except for first-time builders and those who do not send a lot of SMS. Twilio is a great on-ramp to the world of SMS via API, but at scale considerations beyond developer UX can become more important.


Telnyx has SMS via API cornered at scale for about half the cost:

https://telnyx.com


Speaking as someone whose company uses Telnyx... Telnyx has too many incidents/problems to be worth replacing Twilio with. Would go with Bandwidth if you're looking for cheaper-than-Twilio-but-worse-tech.


I believe they mean cornered in the "What's the first thing that comes to mind when I need an SMS via API service". Those two are AWS and Twilio.


SNS/Pinpoint is probably a much bigger player than they are




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