They seem to be discussing the more complex, business- and customer-driven aspects of technology, not the simple process of building a CRUD application. DoNotPay.com is one of these examples. It's a straightforward CRUD software where one enters parameters to establish a contract; however, despite claims to the contrary, a human being actually creates the contract form and sends it back 24 to 72 hours later. The entire enterprise embodies the idea of a Mechanical Turk.
