I saw a "16TB SSD" for $70, figured it was a scam, but was curious so I bought it.
It turned out to be a metal box with a 60GB SD card inside (although actually, I couldn't even get the card to work properly when I took it out). The SD card was on a carrier board that made it present as 16TB, although I couldn't create any partitions on it.
I posted a review saying it was a scam and the product disappeared quickly. I got approved for a return, but it said "seller will send you a return label within 5 days." They didn't. I got on chat support and got a full refund without having to return the product.
You are braver than me to plug a device that is an obvious scam into a USB port of your PC, it's of the level of proverbial USB key found on the parking lot.
I first ran across this scam in about 2002 with SD cards back when digital cameras were much more popular. I recall a vendor "proving" it was legit by plugging it into a computer in front of me and showing the SD card had 1gb of storage.
It attempts to write the full storage and then read it back. If its fake, the read will fail. It's also useful for detecting storage that has become unreliable.
Absolutely, but it may take multiple minutes or hours to detect; which you do have when you buy it off Amazon but not when you've bought it off a sketchy vendor at a flea market.
> I saw a "16TB SSD" for $70, figured it was a scam, but was curious so I bought it.
Just so folks are aware: this kind of behavior doesn't constitute a good faith purchase. If you suspect something is wrong, you aren't allowed to push the risk management off onto a retailer just because they aren't as clued in as you are. It's the same principle that says you can't take advantage of mislabeled prices or leaked discount codes.
In this case, where it's just one item and the poster was probably willing to eat the cost, it's a no-harm-no-foul thing and it was good customer service of Amazon to refund the price. But in general this is a game people shouldn't be playing.
(Edit: and as expected everyone wants to argue based on who the bad guy is supposed to be and not what I actually said. Amazon may be bad. This is still fraud if you do this expecting to get refunds if you can't use the item. Don't do that.)
I saw your edit, and I vehemently disagree. Amazon is the scammer here. They know damn well these things can't be real, but they can't be bothered to crack down. It is perfectly kosher to agree to their offer and get a $70 16TB drive. Either it's a legitimate 16TB, which means you got a great deal, or it is not 16TB, and you can undo the transaction. The costs of these returns can be passed to their supplier.
OP didn't profit from this exercise, so "fraud" doesn't enter into the conversation. If more people did what OP is doing, incentives would maybe finally align for Amazon to do the right thing, if for purely financial reasons.
As it stands today, apparently there's more profit in ignoring these scams then there is preventing them, so Amazon doesn't apply effort in that direction.
Was OPs purchase in good faith? No, I guess it wasn't if they were certain it was a scam. But it sure isn't fraud.
It does feel short sighted for Amazon to allow these issues to dilute their brand. They lost money FOREVER to develop a strong and loyal customer base. Now with less online programming,worse physical goods delivery,
AND lots of merchandise, vendor and review scams like these, it feels like they're rapidly headed for a crash with enshittification. https://pluralistic.net/2023/01/21/potemkin-ai/
Scamming a scammer may Feel Like Justice, but it is still fraud. That is my point. I'm sorry if it's not possible for you to see two bad guys in one transaction.
In point of fact, of course, neither side is a "scam" here and you know it. Amazon had an automated system that got exploited, the only human being deliberately trying to cheat was their supplier. And the above poster was just idly trying to probe the exploit and not get a free SSD. But all the same, demanding a refund (of a product that you knew was going to be fraudulent!) is a little sketchy.
There are in fact 3 bad guys in this transaction: the manufacturer, the merchant, and amazon. All of them knew or should have known that this is a scam. It isn't the buyers fault that amazon has no humans in the loop. Infinite, perfect scale isn't a right. It's an ideal that amazon is welcome to strive towards within the bounds of the law. Amazon shouldn't kill people with fake safety equipment, nor should they sell fraudulent merchandise.
Years ago I pointed out that Amazon wouldn't sell you a Google Chromecast (because Google was competing with an Amazon product at the time), but they would sell a fake one.
But this scam has been going around for a while. I remember hearing about a scammer pawning 8-track tapes as hard drives back in the day.
No law, rule, or custom was broken by the buyer, so this is not fraud on his side.
The seller on the other hand has lied to customers - they claimed it was 16TB drive and it was not. This is 100% definition of the fraud, and ideally seller would be penalized for that.
> Just so folks are aware: this kind of behavior doesn’t constitute a good faith purchase. If you suspect something is wrong, you aren’t allowed to push the risk management off onto a retailer just because they aren’t as clued in as you are.
Based on what law? This seems to be importing the concept of good faith purchase that has relevance to the transfer of title (if the buyer doesn’t have a reasonable good-faith belief that the seller has good title to the goods being sold, and the seller only has voidable title, the buyer will receive only a title voidable by whomever the seller’s title was voidable by), but outside of its domain.
There is, that I am aware of, no generally-applicable rule (e.g., under the UCC) applicable to the sale of goods in the United States where the purchaser’s doubts about the seller’s representation as to the description of the item that they were selling would prevent the formation of a sale contract and the buyer’s right to inspect, reject, and return nonconforming goods under that contract. You may be confusing reasonable belief that the seller is actually offering the goods with reasonable belief that the seller actually intends to fulfill the contract, which are different issues.
Could you cite statute or case law on point, or reference a work which does?
I defer to your jargon, but point out that you aren't, in fact, contradicting my point. So I'll flip the technique around: if Amazon were to read the upthread comment and refuse to honor the refund request, do you genuinely believe a court would compel them to? That's just silly, and you know it. If you order something you know is junk, that's on you, not Amazon.
I’m guessing you’re referring to a jurisdiction within the US?
In the UK the law is clear and explicit: it’s on the retailer (and not the manufacturer or wholesaler) to make sure the goods are “Fit for purpose”, “As described”, and of “Satisfactory quality”.
There’s no wiggle room for “consumer guessed the goods might not be as described”.
> if Amazon were to read the upthread comment and refuse to honor the refund request, do you genuinely believe a court would compel them to?
Probably in most US jurisdictions; to my knowledge generally Amazon has failed in court where they have tried to escape obligations of sellers by pretending not to be retailer but a marketplace facilitator, and generally sellers are going to be obligated to refund if they accept money and don’t deliver the product represented.
Under the UCC, for instance, the buyer would not only be entitled to refund, would also be entitled to make a good faith purchase of substitute goods matching what the seller represented, and also recover the difference between the purchase price of the substitute goods and the purchase price of the original goods (the latter already covered by the refund) or, even if they don’t “cover” with a substitute, recover the amount by which fair market price of a substitute at the time the buyer learned the goods were not as described exceeds the refund. (See, UCC Sections 2-711 through 2-713.) [0]
> If you order something you know is junk
Suspecting and actual knowledge are…different things.
You are making the statement that this is “fraud” and the commenter above has asked for legal references. The burden of proof is on you, because at this point you’re just making stuff up.
But you can’t provide references. You haven’t even explained why you think this fits into the legal definition of fraud (hint: it doesn’t).
Isn’t it Amazon’s job to do due diligence that sellers aren’t committing outright fraud on their platform? I’m not sure what you mean by “allowed”, but I would have zero problem doing exactly the same to Amazon ethically given they actively, on purpose, create this problem in the first place.
Doing something like this is the only way to effect any sort of change anyway. It’s not like regulators are particularly interested in solving this problem. And clearly neither is Amazon. So maybe enough returns where they have to eat the cost will actually motivate them to enact some change.
If it is on its platform, it takes payment, and often provides fulfillment, and shipping. It does indeed sell the items that third parties put on it. See the injury suit from the dog leash, where Amazon was indeed liable.
I really don't understand the problem. If you offer me the latest and greatest pc for £1, there's nothing wrong with me taking you up on the offer even if I think there's a catch. And then when it turns out that the box was empty, I'm entitled to a refund.
One case where this might not be the case is uf the PC arrives but after that police will come knicking on your door saying the PC was stolen. Then you loose the PC and noone will refund you because at such low price you should have known it's a possibility and this risk was on you.
Over the winter, up in British Columbia, we got a cold snap that looked like it was going to south of -40 degrees (where almost all common consumer thermometers, both home-weather station ones (that are very accurate, or at least consistent across multiple devices - +/- 0.2 degrees) and analog ones (including an industrial freezer thermometer). We went to our local home hardware, and for just $25 they had one that went to -60. Seemed like it was too good to be true - but they were popular, so we bought one. Put it out doors, at ~-34 degrees, the solution in the column split apart and the thermometer stopped functioning.
We took it back in the next day (with lots of photographic evidence showing our other thermometers, digital and analog, all showing -40, and the one outlier showing a scattered -34) for a refund.
When we bought it - I kind of thought it was too good to be true. So - did I commit fraud when I purchased it from home hardware in the belief that it would work as advertised, only to refund it the next day - and was that a game I shouldn't be playing (that is, taking a retailer at their word))?
The only reason it "isn't good faith" is because the seller wasn't acting in good faith. Had the purchaser gotten what was advertised there would be nothing to return. The fact that we now assume so little of Amazon products isn't an ethical issue, it's a marketing on on Amazon's behalf.
Amazon has little incentive to proactively address this issue unless their reactive measures (issuing refunds and taking down listings after people complain) are the more costly alternative.
There's an argument to be made that if we want Amazon to fix this issue once and for all, we should head to Amazon and buy these devices en masse, then complain when we get products that are designed such that they could not serve any purpose other than to deceive and defraud consumers.
There's also an argument to be made that we, as informed individuals, are obligated to take this action to prevent others from being scammed.
Amazon has to actually protect their marketplace as a healthy scam free place if they ever hope to retain the market they have, forget growth. I stopped shipping through eBay very quickly after hitting bad/lazy actors and it's the same with Amazon. If I'm expected to self police my purchases because some "vendors" are fraudulent, then this isn't the marketplace for normals and I'll find a vendor that only sells not shit.
Hard disagree. Both the seller and Amazon have a responsibility here. As a buyer, all I can do is go by the description and advertised price. If you made a mistake, you can ask for it back on your own dime or not ship it at all and give a full refund. If you are scamming, making Amazon or the credit card company step in is literally the only real system in place to identify and root out scams.
Buyers that risk their own time purchasing potentially scam items do a service to all the buyers that might unwittingly buy such items and not know until it is too late.
In short, skepticism of a purchase does not mean bad faith.
> If you suspect something is wrong, you aren't allowed to push the risk management off onto a retailer just because they aren't as clued in as you are.
Isn't it better from the retailer's point of view if someone buys this and returns immediately and posts a negative review? It would reduce the number of future returns and actually work for Amazon's benefit.
> If you suspect something is wrong, you aren't allowed to push the risk management off onto a retailer just because they aren't as clued in as you are.
Says who? Surely the retailer is responsible for vetting what they're selling.
It always bothers me when people make definitive statements like this without citing any sources or providing context. Fraud is a pretty extreme accusation here. Are you saying attempting to return an item constitutes fraud because the buyer somehow acted in bad faith purchasing an item falsely advertised? Also, it’s most likely a third party seller which Amazon held the funds back from. Are you saying the scam artist deserves to get paid? The refund only happens because the fraudulent seller knows they have no recourse. The only person committing fraud here is the seller not the buyer.
This is correct. I would also be highly surprised if most of these fake items are FBA or sold by amazon. Almost all of it can be avoided by being very wary of 3rd party sellers (as you should be, on any platform that allows it).
Went looking for an SSD earlier - the "SD-card in a box" scam is going great guns on there. Must be selling hundreds a week. Not just the ludicrous 10TB, but also 2TB.
This is among greatest abuse Amazon allows in its product listings. Any change to a page should reset the reviews unless otherwise vetted by an Amazon employee. Changes shouldn't be material in nature, only corrections. A new revision/version of a product IS NOT THE SAME PRODUCT. Different product == different listing.
That might be going a little far. Adding an extra-large size to a listing for a T-shirt (for example) shouldn't invalidate all of the existing reviews.
A more targeted approach might be to disallow sellers from adding variants to products which are not currently for sale. I suspect that would cut down on most of the abuse.
> Adding an extra-large size to a listing for a T-shirt (for example) shouldn’t invalidate all of the existing reviews.
If you want to deal with this problem rather than channel more of it into a place some of it already goes, it should, because completely different products are added as “sizes” or “colors” of existing products already.
If you add a review fraud control and leave this an escape hatch, well, the results are predictable.
An instant ban for vendors detected and confirmed to be doing this. Amazon has plenty of ability to deal with this, from a ML detection system to human validation. They just don't want to.
They do, but they just pop up as a different seller under a different name with a different business address and the cycle goes on. That's why all the sellers have weird names and make no effort to drive any sort of brand awareness or loyalty.
So mark a vendor as "new vendor", add mandatory ghost shopping to all product skews (postage returns paid by vendor), funds only clear after product arrives + n days for new accouts, etc to build in security that products sold are legitimate. All you need to do is make cost of standing up a scam more expensive than the real thing.
All that tech, platforms, manpower and literally all the backend data about it (access patterns, descriptions, sales, back accounts, user agents, IPs, everything) and they can't detect something that's blindingly obvious to anyone paying attention?
Even more than that, they require government IDs and other documentation to set up seller accounts, but at the end of the day it's easy to come up with new straw front people for your scam, with clean papers, addresses, and bank accounts.
I don't know why they don't want to, but a database query for "\d{2}TB SSD" with a price under $100 is surely not beyond a global top-three AI company with a half-trillion dollars of revenue.
> Note the reviews refer to all different stuff - phone chargers, arm slings, extension cord organisers. What a total shitshow.
This is an exploit which has been abused for years -- as I understand it, Amazon sellers can list their products as a "variant" of another, often unrelated, product which is no longer available for sale. When they do so, their product inherits all of the reviews from the previous product, and no obvious indication is given that the other variant ever existed (because it's not available).
Yep a "legit" example of this is Dymo, the Dymo 550 added DRM Paper (yes DRM paper) to the product, but they listed the 550 as a variant of the 450 which was not DRM, all of the great 450 reviews followed to the new 550 trash product that no one should ever buy...
That 2TB one even has an "Amazon's choice" label on it. "Amazon's Choice highlights highly rated, well-priced products available to ship immediately."
How can you even expect regular people to know it's a scam? I only vaguely have an indication that £30,99 (the price it gives me) for 2TB seems too good to be true. I work in IT, but I don't spend all days buying portable SSDs so I don't really know what these things cost today, and the "Amazon's choice" label makes it give a false sense of trust ("wow it's really cheap, but maybe just some discount or whatnot? Well, I guess it must be alright because it's Amazon's Choice!")
Sometimes I wonder if I've been taken. The only external SSDs I've bought from Amazon were brand name Samsungs, sold-by-and-shipped-from Amazon, but both have been flakey and one failed outright. I should open them up and see if they're just really good counterfeits.
>I should open them up and see if they're just really good counterfeits
They could be legit and failed QA in the factory (flaky after all) but they "fell off a truck" on the way to the electronics recycler and ended up for sale. Semi-counterfeit "3rd shift" products that are made off the books on the official line, often with lower or nonexistent QA, are common too.
tl;dr counterfeiting is complicated and just opening it up might not give you a reliable answer
This shop has everything. An external SSD, extension cord holders, furniture anchors, and then "pjur Analyse me! Moisturising - Water-Based Personal Lubricant - for Comfortable Anal Sex"
at what point is Amazon criminally liable for this? They are defrauding customers on their marketplace and in many cases letting these products buy premium real estate via their ad platform
When they politically upset an Attorney General of some state for some unrelated reasons that triggers the need to make a political example out of the company
I feel that part of the problem fuelling fraud like this are reviews such as the three star one I've copied below. Given it corrupted files why did the person keep it and also still give it three stars.
3.0 out of 5 stars Good storage capacity
Reviewed in the United Kingdom on 4 January 20231
Colour: Black-1Verified Purchase
While the storage capacity is good for the value I would only use this for small files as it corrupted any large video files I had, additionally, the transfer speed was quite slow (especially for USB 3.0) reaching speeds of up to 16mb/s and regularly dropping to 0mb/s, this is not a fault of my pc as other USB 3.0 devices can reach speeds of 80mb/s on my pc.
How does a company that consistently sales scam products not get sued into oblivion? Is there some legal loophole Amazon is using, or is it just that they have enough money to buy the legal system outright? Is there a legal protection for marketplaces or something? Is Amazon a marketplace?
Not just scam products, their catalogue is flooded with stolen goods. Many of which were stolen from their competitors that have physical stores. They just turn a blind eye to it. They also have a horrible counterfeit problem. It's pretty insane what Amazon gets away with. I shop at Amazon for many things, so I guess I'm part of the problem, but generally know what to avoid.
Any sources on stolen goods? That's the first time I hear it, it's quite nasty honestly. Bad stuff, scam, I can even tolerate, as I can send back, but stolen goods no way - how do I know it's stolen?
I also learnt over the years what to buy and NOT to buy, but sometimes, especially for "compatible" pieces (e.g., a phone screen protector, not official from Samsung or Apple, if they exist) it's like gambling: you don't know what you're getting, and the reviews seem to be about other things (toys, remote controllers, ...literally anything).
Yeah there's huge shoplifting rings that pay crackheads $1 per item and resell it through FBA. They do the same for food stamps. If you drive in the hood they will have signs out. They know the items that poor people get excess of and advertise it then they bring up the other
opportunities. Diabetic test strips is a big one.
Tide laundry detergent is a big one. People steal it by the cartload, and either relist it themselves or sell to unscrupulous resellers who list it themselves.
Pretty much any fungible commodity that grocery stores sell that's easily stolen, if it's available on Amazon almost certainly has stolen instances mixed into the supply chain, especially with FBA items.
Guarantee there's plenty of people making decent money doing this in San Francisco and other cities that no longer prosecute shoplifters, there's literally no risk or downside.
If you want to or an end to that, persecuting the shoplifters won’t do a thing.
The people running the shoplifting ring aren’t out there doing the shoplifting. You can keep arresting the people doing it and the ringleaders will keep recruiting people and your jails and courts will just be full of people on minor shoplifting charges.
No, if you want to end it you need to go after Amazon and the other fences along with the ringleaders running the show.
You have to go after BOTH. The supply is largely coming from areas where stores are powerless to stop it. Eventually they are just going to close the stores, which will negatively impact those communities even more. It's very possible we could go from "food deserts" to "retail deserts" because of these abysmal policies on both ends of the transaction.
You're absolutely right, my point was that Amazon makes it even easier by removing what is by far the largest hurdle with stolen goods, which is the actual distribution and selling of them.
In this case amazon are essentially being eBay and like eBay they will refund you if anything goes wrong. They will then deduct that refund from the seller (while still charging the seller fees). We don't sit around and wonder how eBay gets away with these things. They also cant inspect every good to see if it's stolen. If you want to allow third party sellers on an online platform this will happen and there's very little we can do to stop it.
eBay has an anti-counterfeit program but does have some theft issues...but it's MUCH harder to move volume on eBay so it's not even close to Amazon's issues (not to mention some stolen goods are even housed and fulfilled by Amazon itself through their FBA program!) Facebook marketplace is also flooded with stolen goods, but that's largely with the not so smooth criminal minds moving low volume goods. Amazon has actually started to remove abilities to get ahold of support to report problems, there was a thread about it here recently.
I believe that is their loophole, yes. They're just the payment processor and shipper, you are not buying the product from them. To me it seems like another area where the Internet has exposed gaps in the law that were not foreseen, and legislators have not caught up.
My mother is a sucker for online shopping, and over the last few months has bought a number of clothes on Amazon. I've checked, and every single one of them has been a counterfeit. One set was literally a pair of hospital scrubs with a label sewn in. It's disgraceful.
She's simply not savvy enough to know she's getting scammed. She can't fathom that a company as big and famous as Amazon would let that sort of criminality happen on their platform, and as such refuses to believe me that most of the products on there are a scam. In her words, "Amazon wouldn't let that happen". Not only that, but because she buys this sort of shit, Amazon seems to show her even more of it through their recommend function. She's getting targeted, and Amazon is complicit in it.
This is what bothers me most. Their excuse is "the market place isn't at fault, it's between the buyer and the seller". They damn well are at fault if they're using their algorithm to fill a persons marketplace with counterfeit goods. As soon as you manipulate what a person does and doesn't see in your shop, you have agency. You are culpable.
Buying AirPods on the Internet is a particularly easy way to get scammed. The counterfeit ones are so good nowadays that even a knowledgable person can get deceived. Amazon is not an exception and there's tons of stories how people buy new AirPods from them only to receive counterfeit ones.
So why doesn't Apple use some S/N associated PK authorization when pairing with the iphone? They seem to be doing things like this for internal components as far as I understand.
Internal components work because they are added at the same time the software has been loaded on the phone. Airpods are added after the fact and can change later. This means scam products can just bit for bit copy the signature and serial number from genuine airpods.
The only detection method then would be Apple noticing multiple products have the same S/N which I guess is how they warn users of fake products these days.
The airpod could send the phone a public key + apple's signature for that key, then the phone could do challenge-response against that key. That would mean the scammers would have to exfiltrate the private key from a legit pair of airpods, which would hopefully be much more expensive
The people who fall for it and don't return them likely have no idea. They'll probably just show up as Bluetooth headphones and have none of the Airpods features that the buyer doesn't even know exist
The fake ones somehow do have all the proprietary airpod features. The main difference is things like the sound quality and reliability. Without a comprehensive test, it's effectively impossible to spot fake airpods before Apple added the warning in a software update.
Clearly fake AirPods would pair like a regular Bluetooth headset, not like real AirPods where Apple shows the rotating case and provides the special AirPods only features.
Some fake AirPods do pair as AirPods, not generic Bluetooth devices. However Apple have been adding additional checks in iOS to root out the fake ones:
Generally, marketplaces are not liable for trademark/copyright infringement listings until they are made aware. Amazon have a form for reporting that. In the case of items not as described, there are consumer protections to allow returns, but I don't know if they have to remove the listing.
Amazon is only a marketplace in name. They require so much validation and approval and can discount sellers' products if they feel like it. They should not have so much control and still get away with profiting from these scams.
The main problem are situations where the product mostly passes an initial inspection but fails at a later date or for specific advanced use cases (ie, it isn't easily detectable until well after a return period).
They all moved a lot faster than society and government, know when they must dish out lobbying money (and have enough to do so) and give more people what they want at the expense of fewer people.
It's coming to an end though. The boomers that don't understand the current state of the world anymore are moving out finally.
The next 10 years will be filled by the tears of abusive companies that don't understand why they are suddenly required to follow rules they didn't make themselves.
> They all moved a lot faster than society and government
Not really, these problems have plagued ebay long before they plagued amazon. Further, these are problems that we've seen in other avenues like QVC and open marketplaces.
And the solution is dead simple, hold amazon liable for their part in distributing stolen and fake products. Stop accepting this namby pamby "Oh shucks, we sure are trying our darnest but those scammers are just cleaver with their 9000 listings of the same product under different names, all conspicuously with the same sell address/accounts."
The reason we have this problem is because it's more profitable for Amazon to sell fake goods then it is for them to increase consumer confidence that they are getting genuine products. The reason lawmakers aren't cracking down is because nobody is lobbying for them to crack down (And I'm sure amazon/google/etc are lobbying for the opposite because it's just too darned expensive to make sure people aren't scamming)
Any sort of second step verification that a business is more than just a front. Or even just watching out for things like this HN post and aggressively cleaning house when this stuff comes up (and actively banning merchants that try the same trick).
Heck, they could even do something like twitters blue checkmark with their goods. For untrusted sources, keep their supplies in quarantined from the trusted sources and start vetting suppliers (check on where they are at, if they've got a history of selling fake goods, checking into the goods they are selling to ensure they are legitimate). Once a supplier passes that test, then move their goods in with the trusted sources.
Really, just about anything would make amazon more reliable and less scammy.
Literally testing every single item? No, that's not common. But vetting suppliers and doing QA on what they're giving you is definitely normal in many industries.
Also, normal businesses vet their suppliers and don't do business with AOOF (SSD department: baby-girls), LATROVALE (maker of SSDs, night vision monoculars, and Garden of Life Dr Formulate Probiotics for Women), or Luqeeg (SSDs, finger splints, and badminton sets).
I was thinking that surely Amazon would lose money selling a fake product which everyone would return, but I guess some people don't realise and don't return it so that selling these ends up being profitable for both Amazon and the manufacturer. At least until someone files a class action lawsuit anyway.
>I was thinking that surely Amazon would lose money selling a fake product which everyone would return,
This got me curious about who pays the return costs, and after some searching it looks like the seller eats it[1]. In other words, Amazon might be making money even if the item was returned. Regardless, it also means that it might be possible to shut down these scams (or make them unprofitable) if activists purposely buys these scam listings, only to return them. The scammer would have to eat the fees, which eats into their profits. The only downside is your time plus the possibility of your amazon account getting banned if you return too much.
I almost got burned by this, bought some highly rated Bluetooth speakers as gifts, thanks to the extended holiday return window I was able to return them. The scam I seem to have gotten caught by is the seller initially delivers a great product, then once they have enough 5 star reviews they swap it for an inferior product not matching any of the listed specs.
Q: What makes Amazon Marketplace any different from the local flea markets that have been havens for selling stolen goods?
A: You're not going to get caught selling stolen goods via Amazon.
At least the local flea markets would occasionally have police stroll through looking for merch and could act upon it then and there if found. Amazon took being a fence to a whole new level that criminals are laughing all the way to the bank from the whole experience.
Urgent Request for Action on Fraudulent Products on Amazon
Dear Jeff Bezos,
I am writing to express my concern about the increasing prevalence of scams and fraudulent items being sold on Amazon. It appears that these vendors have been operating for some time without any consequences and have consistently deceived customers with recycled reviews.
As a consumer, I am deeply troubled by this lack of action from Amazon. Not only does this violate consumer protection laws, but it also undermines the trust and confidence that customers have in your platform. This issue is not just limited to the 16TB SSD incident, as other examples such as the ultrasonic cleaning product that was actually a vibrating motor have been reported as well.
I understand the difficulties in policing a platform of this size, but I believe that it is imperative for Amazon to take more decisive steps to eliminate these scams and protect the interests of its customers. The comments of other customers reflect a similar sentiment, with some even opting to stop purchasing important items from Amazon due to this issue.
I hope that you will take the necessary steps to address this problem and ensure that Amazon remains a trusted and reliable platform for customers.
It really depends on the nature of the knock-off. If it's a computer part with a slightly worse tolerance than the real one, that's fine. Heck, some clones end up better than the original. But there are ways to cut corners that look fine, and act fine... and only contain slightly more lead, after all, hardly noticeable...
This is not the first time this makes it to the HN front page. Either no one at amazon reads HN, or they seem to be comfortable having their customers scammed. I find the former highly unlikely.
Anyone that's done software knows what's going on here.
Scams earn amazon money. No manager or executive will prioritize addressing this issue because it'll hurt revenue. Can't be damaging those OKRs, that's where your bonuses come from.
The only solution to this is new regulations and enforcement. That's the only way an amazon exec looks at this and says "Oh, if we don't fix this we'll be out billions!"
idk, if it does not hurt revenue.
I cannot trust their reviews anymore, so I don't shop there for a long long time.
And prices are the same as everywhere anyway.
Amazon has turned a blind eye to all manner of scams for YEARS.
The one I ran into personally is the one where a seller takes a product that sells by the case and they take the retail cases and split them up into units that aren't meant for resale. In my case it was Hartz Delectables Bisque cat treats.
These come in small cases of 12 pouches per case. The sellers will buy those cases, split them up into individual pouches, and then sell each pouch for SLIGHTLY less (eg. 11 dollars instead of 12) than the normal price of a full case of 12. The real retail cases you buy of this product have wording on them specifically saying they are meant for sale as a single unit and not to break them up, so presumably the manufacturer is aware of this sort of thing happening, but Amazon still allows marketplace users to run this fraud years after I first reported it to them (and stopped using them for any cat food related product and switched to Chewy).
If you read the fine print below the fold the sellers list a valid size in ounces, which maybe gives them some legal protection, but given both the out of band pricing and the fact that Amazon often jams all of the listings of a single product type into one big listing that you sometimes can't make heads or tails of who is actually selling the exact version you are buying (as long as they are Fulfilled by Amazon) its super easy to miss this until after you've fallen victim to it.
After running into this years ago I made Amazon very aware of what had occurred but the scam listings are still up on the site (AFAICT exactly the same listing since Amazon almost tauntingly informs me that I purchased this product in the past when I view the suspect listing), still wildly overpriced, with a bunch of reviews that talk about the scam but give it a 4 or 5 star review because I guess the people reviewing it didn't feel like trashing the product.
My review is 1 star. The product is fine, but I'm perfectly fine with 1 starring a review of a fraud listing for a good product because best case scenario that happening repeatedly maybe pushes the real OEM into getting on Amazon's case about their policies, wish more people would do the same honestly.
I'm UK based. Pretty much stopped buying anything of importance from Amazon these days. Argos fills most of my online shopping needs now and often I can even just drive 10 mins to collect my stuff!
Occasionally I do pause to consider just how spectacularly Amazon has blown it for general online shopping.
This is another example of a scam in Amazon https://www.amazon.ca/Portable-Reusable-Ultrasonic-Cleaning-... , the best seller product in its category and it's not anything ultrasonic but a little vibrating motor. The 5-star ratings where for a different product (I don't see them now so at least they fixed that but still allow the scam).
They're likely a cheap SD card inside the case with firmware that pretends to be 10TB. When you use them, they appear the correct size, but once you go over the size of the actual SD card (e.g. 256GB) you overwrite existing files and corrupt them.
You can tell that they're fake as the price is unrealistic.
I just searched for the prices of 256GB SD cards and they're about 20$. At this point I guess they put 128 or even 64 gb SD cards, otherwise it makes no sense...
Yeah, they go for the cheap ones so likely not 256GB. The only advantage of the bigger sizes is that it takes longer for the user to corrupt their files which is probably a disadvantage for those users.
Another way to determine if you've got a fake drive is that the I/O speeds will be much slower than a usual SSD.
The scam is that nobody makes 10TB SSDs. Scammers buy a 128 GB SD card, put it in a box, have it report itself as (very slow) 10 TB drive. Joe consumer doesn't fill 128 GB right away, so the drive looks fine at first. Then suddenly fails to write.
They aren't 10 TB products. The storage device (usually an SD card inside a larger case) has been modified to report 10 TB of space but actually has far less than that. Once the actual space has been filled, the device will write over the initial bytes (or some other undesired behavior).
It's not possible to buy 10TB of storage for the prices listed as a hard drive, not to mention as SSD.
If you understand the market value of non-scam SSD storage, the price of basically every item on that page is well into "too good to be true" territory.
Further, a lot of them have the trappings of a scam: e.g., can't spell worth shit, the same product is somehow sold by 15 different companies all with very fake sounding names, etc.
Go to a reputable manufacturer, like Seagate, and find a product. E.g., a 1 TB SSD will set you back $130. Now, the listings here are half the price for 10x? Too good to be true.
"Similar sizes" are not "the same size", obviously. I've never found any manufacturer that actually makes 10TB SSDs. Whether it is "unreasonable" or not is entirely irrelevant when they don't exist. The price is an obvious clue to anyone who knows anything about storage, as you mention.
But, choosing to use 10TB for the size in a scam seems like an odd choice. I have to imagine the scam would work equally well with a size that actually exists, but the current size should make it trivial for Amazon to filter out these listings, so it's odd that they aren't even tackling the low-hanging fruit.
Well, nothing exists until it does. There are oddball products out of China that are real.
I suspect 10TB is a very good choice, as it is a round figure that may have broad general appeal to people, and it also dissuades people who understand the importance of powers-of-two in storage sizes -- if you're scamming people, it's better to filter for those who don't know better, rather than for people who know better.
When I tried to report a seller for a similar scam, I was told by an amazon representative that consumers can't report fraudulent sellers, only other sellers on amazon and only if they infringe on their brand. Fraud is not on its own a reportable offense. There's no button that says "report fraud." Amazon doesn't care and won't fix it.
Imagine a local store pulling the 'we're too big to stop blatant fraud in our store'. Funny the double standard large corporations get for the blatant breaking of laws in their stores versus mom and pops.
Has anyone found a hard drive scam with multiple levels of fake storage? 10TB drive, containing a 1TB SSD, with a 256gb SD card, that is actually a 16gb micro SD card.
Would we be willing to pay a lot more money for a storefront that curates their vendors and vendors products?
Some of us would, but empirical evidence suggests that most won’t.
This is the function that traditional specialty retailers like appliance stores and such used to do well. But most are forced to compete only on price now because otherwise people walk in, talk to an educated salesperson, touch and feel the item, find the one they want, and then buy it from the lowest priced competitor.
If you want some level of curation and accountability for your SSDs, try Best Buy.
If I take that amazon.co.uk URL and replace it with amazon.com, I get zero scam-looking SSD drives. The only results that are 10TB are 7200rpm portable drives, and the largest SSD drive is an $800 8TB drive.
I wonder what makes Amazon show all those junk on its UK site, but not on its US site.
Try a tour of the European sites - .it .de .fr .nl etc for the same thing (often the same product codes work). I've bought stuff that was £70 uk, $200 .com and €35-for-two from a different Eu country. Arrived in 3 days. Some stuff i got from .com just took ages to arrive, but i paid less than locallly and wasn't in a rush. Khazakstan has some interesting products, too, but they were electrical - yes, but no.
Since Amazon won't actually bother dealing with any of the counterfeit products they encourage selling, it seems like the only solution is to buy en-mass and return repeatedly (since its a fake item, it's at their cost in most parts of the world)
It's long past time KYC (Know Your Customer) laws were passed on marketplaces like Amazon, with liability. If the financial industry can deal with it, so can they.
Actually no, we have laws about these things. It's just that we don't enforce them once a company because large enough, because reasons. Does a woman deserve to be assaulted for walking alone after a certain time of night?
You can avoid the situation, but the responsibility is absolutely not on you.
Selling something that you claim does A while in fact it empathically does not do A is illegal almost everywhere. This isn't some sort of vague subjective claim or obvious exaggeration, but a very specific objective claim. "Use this deodorant and you will get laid more often" is something no reasonable person takes literally, so it's allowed. "This drive can store 10TB" is a very specific claim, and if it can only store 64GB then it's deception.
There's mountains of jurisdiction on this, in many different jurisdictions around the world. Exact details differ, but it usually comes down to something like the above.
In the case of the original article the UK, but I meant pretty much every society. Are you claiming that the UK regulations titled 'The Consumer Protection from Unfair Trading Regulations' don't exist?
Oh come on now, they’re shipped by Amazon and the order is processed by Amazon, but the seller is some random Chinese guy. Do your research when buying something, read the fine print, don’t buy from random people and use your common sense.
Amazon doesn’t care and don’t have the workforce to go through all these fake listings.
If you think you’re going to buy a 10TB SSD for ~80$ then good luck with your life :-)
> don’t have the workforce to go through all these fake listings
Oh, so maybe not firing workforce is a good idea? So, someone could go and check the listings of SSDs (very common scam).
And what's about less obvious fakes? Like an SD card with a different speed after some point?
They’re very clearly turning a blind eye to the problem. There’s no way to report scams, and if you attempt to leave reviews on scam listings they’ll be rejected.
It turned out to be a metal box with a 60GB SD card inside (although actually, I couldn't even get the card to work properly when I took it out). The SD card was on a carrier board that made it present as 16TB, although I couldn't create any partitions on it.
I posted a review saying it was a scam and the product disappeared quickly. I got approved for a return, but it said "seller will send you a return label within 5 days." They didn't. I got on chat support and got a full refund without having to return the product.