you'd be surprised at how accomodating and chill people are in Switzerland (the writer mentions living there).
i needed a couple prints for a birthday and my local shop was closed, so i went to a business that printed ads, banners, fliers, etc with incredibly expensive professional xerox printers. they printed what i needed, had me pay a fair price (less than the shop), and let me use their facilities for cutting/finishes.
I often got the sense, when living in Switzerland, that if there was a designated process for something it would nearly always be followed to the letter, which at least provided a great deal of certainty (although rarely the process didn't benefit either party). If there wasn't one in place, people seemed to operate using a healthy dose of understanding and common sense. This is true virtually everywhere but to varying degrees, with the two seemingly melded together more in some societies.
