Don't know why this was downvoted. We've definitely been able to provide proof of an outage when the status page showed otherwise and get a refund in the form of server credits by contacting them directly. For all 3 big vendors, AWS, Azure, GCP
Hidden in the SLA details is typically hints on how you can become more resilient in the cloud. So it pays to read the SLA details and really deeply understand what they are telling you.