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I had a job like this for a few years. Escalated tech support went to the actual developers, so you really felt that impact.

For software to be sustainable with only 1000 users, it's got to be something that a small number of people use to do their jobs. Look for B2B software targeting a small niche.

The other route is software that is trying to get to a billion users, and just isn't there yet. If you get into a startup scene, you can definitely make a career of it.




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