It's the same in Finland. There was a big blow up about it a few months ago when someone's Twitter thread[1] about it blew up online and, eventually, in the local media[2].
The drivers are given utterly unrealistic quotas and there's appears to be little incentive for packages to actually get delivered. There's also no way for a consumer to escalate delivery issues to anyone who'd actually be empowered to fix mistakes.
The drivers are given utterly unrealistic quotas and there's appears to be little incentive for packages to actually get delivered. There's also no way for a consumer to escalate delivery issues to anyone who'd actually be empowered to fix mistakes.
[1]: https://twitter.com/MikkiHEL/status/1549027653906272257 (be warned, it's a thread with hundreds of tweets. In English, though)
[2]: https://www.hs.fi/kaupunki/art-2000008955913.html (in Finnish)