On: Twilio’s toll fraud problem

[tgsovlerkhgsel]

Arbitration is likely even more expensive than a dispute.

[zamadatix → tgsovlerkhgsel]

At the individual dispute level but in the long run arbitration means you don't lose your risk level which will almost always cost you a lot more than whatever the actual arbitration/credit disputes cost.

[tgsovlerkhgsel → zamadatix]

I suspect (but may be wrong, I don't know how trigger-happy the risk level changes are) the absolute number of events needed to trigger a risk level loss at the scale of Twilio would also represent a catastrophic number of arbitration cases.

[Scoundreller → tgsovlerkhgsel]

More choice of arbitration firms than credit card arbitration firms (for them, not you!)

[tgsovlerkhgsel → Scoundreller]

Doesn't help if each arbitration case costs a low triple-digit amount in arbitration fees + creates an expensive case in the legal department.

The arbitration is painful because of the costs (financial and staffing/handling) of the process, not the outcome.