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When I was an intern, I was working for a big company on a project to optimize some call center management. Basically put mainframe reports on an intranet.

The company had made a change of some sort where whatever EDI connection between the telco and the company stopped working. I learned this when and angry facilities guy came up looking for my boss’s boss to sign for a delivery. I was the only person there, so I did. 15 minutes later, two pallets of bankers boxes came up - thousands of single sided pages of itemized call details.




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