I share your frustration with T-Mobile. Now, even the Twitter reps are outsource...

I share your frustration with T-Mobile. Now, even the Twitter reps are outsourced.

The basic chat reps <> TForce. If you @TForce on Twitter it's usually quick and easy. IIRC, those reps are domestic.

Porting numbers is a little complex but doable by regular reps.

Source: Used to do tech support at T-Mobile.