If this is the way things are going, then there should be some kind of influencer types with large clout who can bring up these sort of cases on behalf of an anonymous party.
Imagine having no real social media footprint or even a bad reputation with lots of downvoted posts. How are you supposed to resolve your issues when a company has decided no one would give a shit about you if you complained? You need someone to vouch for you and help you hold their feet to the fire, you need an individual who will tell your story to an audience that is too expensive to disappoint.
If this is the way things are going, then there should be some kind of influencer types with large clout who can bring up these sort of cases on behalf of an anonymous party.
These have existed in newspapers for at least a half a century.
There's a nationally-syndicated travel expert who does nothing but travel customer service with plenty of name-and-shame.
Imagine having no real social media footprint or even a bad reputation with lots of downvoted posts. How are you supposed to resolve your issues when a company has decided no one would give a shit about you if you complained? You need someone to vouch for you and help you hold their feet to the fire, you need an individual who will tell your story to an audience that is too expensive to disappoint.