> A month turnaround on this is totally reasonable.
But it was only resolved because of a post on HN. I would agree with you if Stripe actually had a way to escalate and resolve issues without making public posts on social media. Without HN's help, this issue would not have been fixed.
I get that stripe doesn't trust whatever subcontractor they use to answer the phones. But that person should be able to say "Yeah, shits fucked, I'll escalate the ticket to someone who can actually help".
But it was only resolved because of a post on HN. I would agree with you if Stripe actually had a way to escalate and resolve issues without making public posts on social media. Without HN's help, this issue would not have been fixed.
I get that stripe doesn't trust whatever subcontractor they use to answer the phones. But that person should be able to say "Yeah, shits fucked, I'll escalate the ticket to someone who can actually help".