On: Update: Stripe is holding over $400k of mine with ...

[auggierose]

It seems to me Stripe et al. use social media as a filter: If somebody posts their complaints here in the open, it is much more likely not to be their fault / due to shady stuff, but instead probably Stripe's fault. If instead you contact them through normal channels, then they don't have this filter, and will need to spend much more resources on cases where Stripe got it right in the first place.

I don't like it, but until there is a law against it or customers vote with their feet, seems to be a valid business strategy.

[moloch-hai → auggierose]

Main problem is that companies not guilty of cutting off communication and, in effect, stealing from customers, get no favorable publicity.

When these happen, we should see posts from people using competitors saying, "we have problems at Z with frequency X that get resolved in time Y".

[dylan604 → auggierose]

Maybe it should be the opposite where Support Tickets make the post public to social media like Venmo does with their transactions.