Did they give any explanation of exactly why they had temporarily stolen your $400,000?
That's what would worry me the most after it's been resolved, just how arbitrary and opaque and uncommunicative their whole process is.
I wonder how many other people they've screwed over with this terrible approach to customer service. We'll probably never know, it's not something they're likely to be transparent about.
I'm very glad you went public with this to show the unapologetically uncooperative underbelly of such a well-marketed darling of the payment services space.
I'm guessing the risk on Stripe's side is that OP (or someone else!) is using a bunch of stolen credit cards to make purchases. If there are a lot of chargebacks, Stripe's on the hook for that.
Yeah this. I'm actually not upset with Stripe that put our accounts into review. We did have a big sale spike and I can see how that would warrant a review. My issue is with the speed and communication of the whole process.
Whatever tripped their alarm, not offering customer support for reviewing it is disgraceful. And this is the complaint here: their automated support scripts which send the user to /dev/null.
That's what would worry me the most after it's been resolved, just how arbitrary and opaque and uncommunicative their whole process is.
I wonder how many other people they've screwed over with this terrible approach to customer service. We'll probably never know, it's not something they're likely to be transparent about.
I'm very glad you went public with this to show the unapologetically uncooperative underbelly of such a well-marketed darling of the payment services space.