There can be a lot of improvements made to the current experience. Why couldn’t I rebook my cancelled flight through the app? Why couldn’t I be told which baggage claim to reclaim the bags from my cancelled flight? Why did I have to wait two hours to talk to a southwest agent to get a refund? Why did I have to ask for southwest to reimburse me for the damages?
Why couldn’t all of these things be handled easily through the app?
Maybe it won’t prevent my flight from being cancelled, but when they do cancel my flight I’m not left scrambling to figure a plan B so I don’t miss meeting my family for the holidays.
Why couldn’t all of these things be handled easily through the app?
Maybe it won’t prevent my flight from being cancelled, but when they do cancel my flight I’m not left scrambling to figure a plan B so I don’t miss meeting my family for the holidays.