In my experience, every airline will screw you if your not their frequent flyer....

ThunderSizzle on Dec 27, 2022 | parent | context | favorite | on: Southwest cancels 5,400 flights in less than 48 ho...

In my experience, every airline will screw you if your not their frequent flyer. Fly once a year? No one is going to waive a fee or refund you anything. Might as well go for cheapest price.

My wife's experience shows SWA as an exception in that.